Home appliances keep our home running and whether large or small add a little bit of automation and ease to our lives. As being machines, appliances also breakdown from time to time. The best solution to your problem at that time is to simply book a home appliances repair service in Dubai and UAE with HomeGenie. All you need to do is book online or use our iOS and android mobile apps and an expert technician will be instantly assigned to reach your doorstep on the agreed day and time. Our technicians are professionally trained to resolve common or complex issues related to your home appliances like not starting, error code on the display panel, door not opening or closing, getting heated up, and more, across most well-known brands and models. The advantage of getting a home appliances repair service from HomeGenie is that you can have your home appliances repaired, with complete peace of mind while we at HomeGenie work hard to ensure you get the best quality, reliably and at an affordable price.
Should I repair or throw away my home appliances, if they stop working ?
Unlike in the past, appliance repair market in Dubai and UAE has matured with a number of appliance manufacturers able to provide spare parts from local stocks. To most people’s surprise, most issues being faced by appliances can be repaired however with only trained professionals.
What brands of home appliances that we can repair at HomeGenie?
We repair most well-known brands of home appliances sold and used in Dubai and UAE.
How long does it take to fix a home appliances and will it need to be taken away?
Depending on the inspection, a home appliances can take between an hour or weeks to repair. Mostly the inspection and repair can be managed in the same visit, however, on some occasions, it needs to be taken to the workshop and parts need to be ordered. With HomeGenie, we provide free pickup and delivery, if needed. Spare parts for most well-known brands are available quickly, however, sometimes it has to be ordered from another country and can take up to a few weeks.
What kind of home appliances spare parts would be used in case something needs replacement?
At HomeGenie, we only use genuine spare parts available from the original home appliances manufacturer. The warranty on these spare parts provided by the manufacturer may vary and are extended the warranty to the customer as is. Spare parts for latest brands are usually available within the same day but with lesser known brands or older models, they are difficult to find and might require time. With our market positioning, we are generally able to soruce parts faster than most other suppliers.
What are some precautions I should take to avoid home appliances breakdown?
Generally home appliances require low maintenance and taking care of them on a regular basis can avoid surprise breakdowns, before an event planned at home or other occassions.
1. Read appliance related instructions to check usage limits, specially for appliances with rotating parts.
2. Keep appliances clean from inside and outside, however, with prescribed cleaning agents, to avoid corrossion.
3. Ensure switching off and unplugging appliances when not in use. This avoids static current effect on parts.
4. Handle the doors and handles of appliances with care as they are not available with ease, if broken.
5. If any unusual noise is heard then call and professional, without delay, before the damage becomes worse.
We strongly recommend a preventive home appliances service once in a year, at the least.
HomeGenie is the first on-demand one-stop-shop Home Maintenance services provider in the UAE. We work with our carefully vetted delivery partners to provide a simple, reliable and affordable solutions to our customers. Our objective is to gain the trust of our customers by providing a superior customer service experience consistently every single day.
HomeGenie Appliance Repair Process
A repair service booked through HomeGenie usually starts with a booking via one of call, web or the iOS and android apps (available free of cost). Once the booking is made an inspection is scheduled and conducted at the agreed date and time by the assigned technican and supervisor. The assigned technician will perform a thorough diagnosis to determine the nature of the issue with the appliance . If it’s repairable instantly, and without the need of additional parts, the issue will be resolved on site and necessary clean up done. In case of part requirements or if not resolvable on-site, the appliance may be taken to the workshop for further repairs. The technician onsite will advise customers accordingly. The technician will also inform the customer if any spare parts need to be purchased beore work can be initiated, following which an estimate is sent to the customer and approval is sought. Spare parts purchase and work will only commence upon explicit approval from the customer. The customer once satisfied by the work completed will approve the payment which results in an invoice after the payment is received. Customers are further urged to rate the technician for us to continue improving our customer experience. In case of any compliants or concerns.
Why HomeGenie for Appliance Repair ?
At HomeGenie, we are focussed on providing a world-class appliance repair service experience to our customer for which we provide, but not limited to thefollowing advantages:
Due to the above advantages, we take pride as the most reliable company for all appliance related services.
Other Appliance Related Services
We provide most appliance-related services including – new installation (including any plumbing), service, repair and any other maintenance. These services can be provided as standard or emergency services. For corporate customers, we provide our popular appliance Annual Maintenance Contract (AMC) for complete peace of mind.